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Return Policy
Please read the following before placing an order!
In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied.
• We do not accept any Return or Exchange on following Items: Accessories, Color Ring and All Clearance Items.
• Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made with in 7 business days from receipt of order via email or fax.
• We must receive return merchandise within 15 business days after RMA# has been issued. Please inquire at time of request for RMA#. Return freight charges are prepaid by customer. Collect shipments will be refused.
• Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way, washed, exposed to smells, such as cigarette smoke or perfume will not be accepted. Do not mark, tape or attach anything which may cause damage to the original factory packaging/wig box. Damaged packaging/wig box will not be accepted for return.
Do not send your return order without Return Merchandise Authorization (RMA) number. RMA# must be clearly marked on outside of shipping box, or the package will be refused.
All returns are subjected to a re-stocking fee of 20%, due to the personal nature of the hair goods industry. We only sell merchandise to our customers, all returns and exchanges are sent back to us.
Returns:
• Restocking Fee will be applied for all refunds .
• Shipping and Handling charges are non-refundable.
Exchanges:
• We offer one exchange per item without Restocking Fee. (Re-shipping and handling fee will be charged.)
• Exchange must be equal or higher amount. If exchange item is lower amount, the difference will be applied as store credit towards your next purchase. Difference amount can not be refunded.
• Once you have exchanged and wish to return it for refund, restocking fee will be doubled.
• For Second Exchange, restocking fee will be charged .
• If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied.
• Please allow up to two weeks for the exchange order to be processed. Exchange orders will be shipped Regular Ground Service.
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